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Clearview Live
Overview
Clearview Live is a leading provider of real-time performance management and workforce optimization solutions designed specifically for contact centers. The company offers a suite of tools that help businesses enhance their contact center operations by improving agent performance, increasing productivity, and ensuring a high level of customer satisfaction. Clearview Live’s mission is to empower contact centers with the tools they need to manage their workforce effectively, optimize performance, and deliver exceptional customer service.
 
Products
  • Real-Time Dashboard
    • Features: Live dashboards that display real-time metrics and key performance indicators (KPIs) for agents and contact center operations.
    • Benefits: Enhances visibility into performance, allowing managers to make informed decisions and take immediate action.
  • Performance Scorecards
    • Features: Customizable scorecards that track and display individual agent performance against predefined goals.
    • Benefits: Motivates agents by providing clear performance targets and recognizing achievements.
  • Gamification
    • Features: Gamification tools that incorporate game-like elements into performance management to increase agent engagement and motivation.
    • Benefits: Improves agent morale and productivity by making performance management interactive and fun.
  • Advanced Analytics and Reporting
    • Features: In-depth analytics and customizable reports that provide insights into contact center performance and trends.
    • Benefits: Supports data-driven decision-making and helps identify areas for improvement.
  • Coaching and Feedback Tools
    • Features: Tools for delivering real-time feedback and coaching to agents based on performance data.
    • Benefits: Enhances agent development and improves overall performance through timely and constructive feedback.
  • Integration with CRM and Contact Center Systems
    • Features: Seamless integration with popular CRM and contact center platforms for a unified view of performance data.
    • Benefits: Streamlines operations and ensures consistent performance management across all systems.
 
Clearview Live’s product suite offers robust, scalable, and user-friendly performance management solutions designed to meet the diverse needs of modern contact centers, enhancing operational efficiency, improving agent performance, and supporting exceptional customer service.

Clearview Live

  • Clearview Live targets a wide range of industries, including customer service, telecommunications, financial services, healthcare, and retail. The company focuses on medium to large contact centers that require advanced performance management and optimization solutions to enhance their operations and achieve better business outcomes.

     

  • Clearview Live differentiates itself with a comprehensive suite of real-time performance management tools that offer flexibility, scalability, and deep analytics. Key benefits include:

    • Real-Time Performance Monitoring: Provides up-to-the-minute insights into agent performance and contact center operations.
    • Scalability: Solutions that grow with the business, easily accommodating increased demand and evolving needs.
    • User-Friendly Interface: Intuitive design that simplifies performance management and enhances user engagement.
    • Advanced Analytics: In-depth analytics and reporting tools to gain actionable insights and drive continuous improvement.
    • Integration: Seamless integration with existing contact center systems and CRM platforms.
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