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Overview
TCN is a leading provider of cloud-based call center solutions, specializing in delivering advanced contact center technology that enhances customer interactions and streamlines operations. TCN's platform is designed to improve efficiency, increase productivity, and deliver exceptional customer service through its innovative suite of tools. The company’s mission is to empower businesses with robust, scalable, and user-friendly call center solutions that drive better business outcomes and customer satisfaction.
 
Products
  • CN Platform 3.0
    • Features: Comprehensive cloud-based contact center platform with tools for inbound, outbound, and blended call management.
    • Benefits: Enhances customer service operations with a unified platform for managing all types of customer interactions.
  • Predictive Dialer
    • Features: Advanced dialing system that uses algorithms to predict agent availability and optimize call placement.
    • Benefits: Increases agent efficiency and productivity by minimizing idle time and maximizing customer contact.
  • Interactive Voice Response (IVR)
    • Features: Customizable IVR systems for automating customer interactions and routing calls efficiently.
    • Benefits: Reduces agent workload and improves customer experience by providing self-service options.
  • Call Recording and Monitoring
    • Features: Tools for recording and monitoring calls in real-time, with options for detailed reporting and analysis.
    • Benefits: Enhances quality assurance and compliance with regulatory requirements.
  • Real-Time Reporting and Analytics
    • Features: Advanced reporting and analytics tools that provide insights into call center performance and customer interactions.
    • Benefits: Enables data-driven decision-making and continuous improvement of contact center operations.
  • Workforce Management
    • Features: Tools for scheduling, forecasting, and managing agent performance.
    • Benefits: Improves workforce efficiency and ensures optimal resource allocation to meet customer demand.
  • SMS and Email Campaigns
    • Features: Integrated tools for managing SMS and email communication campaigns.
    • Benefits: Expands customer reach and engagement through multiple communication channels.
 
TCN’s product suite offers robust, scalable, and user-friendly call center solutions designed to meet the diverse needs of modern businesses, enhancing customer service, improving operational efficiency, and supporting business growth.

TCN

  • TCN targets a wide range of industries, including finance, healthcare, retail, government, and technology. The company focuses on medium to large enterprises that require sophisticated, scalable, and cost-effective contact center solutions to enhance their customer service operations and optimize performance.

     

  • TCN differentiates itself with a comprehensive suite of cloud-based call center solutions that offer flexibility, reliability, and advanced features. Key benefits include:

    • Scalability: Solutions that grow with the business and adapt to changing customer service needs.
    • Cost-Effectiveness: Cloud-based model eliminates the need for costly hardware and maintenance.
    • Advanced Features: Comprehensive toolset including IVR, predictive dialing, and real-time reporting.
    • Ease of Use: Intuitive interface and easy integration with existing systems.
    • Global Reach: Solutions that support international operations with robust, high-performance infrastructure.
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